Instructions on Withdrawal & Model Withdrawal Form

A. Instructions on Withdrawal

Introduction

Consumers have a right of withdrawal in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, has taken possession of the last item.

To exercise your right of withdrawal, you must inform us (Mount Sophia UG (haftungsbeschränkt), Zum Isetal 1, 38518 Gifhorn, Germany, Tel.: 015222799645, Email: hello@monkeyjamfoods.com) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

You can also exercise your right of withdrawal online on our website at:

https://www.monkeyjamfoods.com/vertrag-widerrufen

If you use this online function, we will send you confirmation of receipt without undue delay on a durable medium (e.g. by email), including information on the content of the withdrawal declaration as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.

We will make the reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you incur any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.

You must return or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract.

Returns can only be sent or delivered to the following address:

Jessica Henning
Am Kräherwald 231
70193 Stuttgart
Germany

The deadline is met if you send the goods before the fourteen-day period has expired.

You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

General Information

1) Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging, including all accessories and all packaging components. If necessary, please use suitable protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

2) Please do not return the goods to us carriage forward.

3) Please note that compliance with points 1–2 above is not a prerequisite for the effective exercise of your right of withdrawal.

B. Model Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it to us.

To

Mount Sophia UG (haftungsbeschränkt)
Zum Isetal 1
38518 Gifhorn
Germany
Email: hello@monkeyjamfoods.com

I/We () hereby give notice that I/We () withdraw from the contract concluded by me/us () for the purchase of the following goods () / provision of the following service (*):

Ordered on () __________________ / received on () __________________

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is submitted on paper)

Date

(*) Delete as appropriate

Status: 04 August 2026, 16:05:59